Privacy Policy
Welcome to Little Loca. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, share, and protect the information you provide to us when you visit our website or place an order with us. By using our website and services, you agree to the practices described in this policy.
Little Loca is based at Ground Floor, CF 211, Salt Lake, Kolkata — 700091, West Bengal, India. If you have any questions or concerns about this policy or how we handle your data, please contact us at info@littleloca.com.
Information We Collect
We collect information from you in several ways when you interact with our website or services. The types of information we collect include:
1. Information You Provide Directly
- Account Information: When you create an account, we collect your name, email address, and password.
- Order Information: When you place an order, we collect your name, billing address, shipping address, phone number, email address, and payment details.
- Communication: When you contact us via email, WhatsApp, or social media, we collect the content of your messages and your contact details.
- Newsletter Subscription: If you subscribe to our newsletter, we collect your email address.
2. Information Collected Automatically
- Device & Browser Information: We collect information about the device and browser you use to access our website, including IP address, browser type, operating system, and screen resolution.
- Usage Data: We collect information about how you interact with our website, including pages visited, time spent on pages, links clicked, and referring URLs.
- Cookies & Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience. See our Cookie Policy section below for more details.
3. Information from Third Parties
- Payment Processors: When you make a payment, our payment gateway partner (Razorpay) processes your payment information. We do not store your full card details on our servers.
- Social Media: If you interact with us on social media platforms such as Instagram, we may receive information shared through those platforms in accordance with your privacy settings.
How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and fulfil your orders, send order confirmations, arrange delivery, and handle any issues related to your purchase.
- Customer Support: To respond to your queries, complaints, and requests in a timely manner.
- Account Management: To create and manage your customer account on our website.
- Marketing & Communications: To send you promotional emails, offers, and updates about new collections — but only if you have opted in to receive such communications. You may unsubscribe at any time.
- Website Improvement: To analyse usage patterns and improve the design, functionality, and content of our website.
- Fraud Prevention & Security: To detect and prevent fraudulent transactions, unauthorised access, and other illegal activities.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
How We Share Your Information
Little Loca does not sell, rent, or trade your personal information to any third parties for their marketing purposes. We share your information only in the following limited circumstances:
- Courier Partners: We share your name, address, and phone number with our delivery partners solely for the purpose of fulfilling your order.
- Payment Processors: Your payment information is shared with Razorpay, our secure payment gateway, to process transactions.
- Technology Service Providers: We use third-party platforms such as Shopify (e-commerce platform), Google Analytics (website analytics), and Meta (advertising), which may collect certain data as part of their services. These providers are bound by their own privacy policies.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or government authority, or if we believe such disclosure is necessary to protect our rights or the safety of others.
Cookies & Tracking Technologies
Our website uses cookies — small text files stored on your device — to enhance your browsing experience and help us understand how our website is used. We use the following types of cookies:
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for the website to function properly. These cannot be disabled. |
| Functional Cookies | Remember your preferences such as language, cart contents, and login status. |
| Analytics Cookies | Help us understand how visitors use our website (e.g., Google Analytics). |
| Marketing Cookies | Used to deliver relevant advertisements on other websites (e.g., Meta Pixel). |
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:
- Order and transaction data is retained for a minimum of 7 years for accounting and legal compliance purposes.
- Account information is retained as long as your account remains active. You may request deletion of your account at any time.
- Marketing data (email subscriptions) is retained until you unsubscribe.
Your Rights
As a user of our services, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Correction: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
- Right to Deletion: You have the right to request that we delete your personal data, subject to certain legal obligations.
- Right to Opt-Out: You have the right to opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
- Right to Data Portability: You have the right to request that we provide your data in a structured, commonly used format.
To exercise any of these rights, please contact us at info@littleloca.com. We will respond to your request within 30 days.
Security of Your Information
We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL (Secure Socket Layer) encryption for all data transmitted through our website
- Secure, encrypted storage of sensitive data
- Restricted access to personal data — only authorised team members can access it
- Regular security reviews of our systems and processes
While we do everything in our power to protect your information, no method of transmission or storage over the internet is 100% secure. We encourage you to take precautions such as using strong passwords and not sharing your account details with others.
Children's Privacy
Our website and services are intended for use by adults (parents and guardians) on behalf of their children. We do not knowingly collect personal information directly from children under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.
Third-Party Links
Our website may contain links to third-party websites such as our social media pages or courier tracking portals. We are not responsible for the privacy practices of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:
- Email: info@littleloca.com
- Phone / WhatsApp: +91 98313 25590
- Address: Ground Floor, CF 211, Salt Lake, Kolkata — 700091, West Bengal, India
- Instagram: @houseoflittleloca
Questions?
We're happy to help.
If you have any questions about our policies, please reach out to us directly.