Return & Refund Policy
At Little Loca, every piece we create is made with love, care, and meticulous attention to quality. Before placing your order, we kindly request that you read this policy carefully so that you are fully aware of our return and refund terms.
Our Policy — No Returns, No Refunds
Little Loca operates on a strict no-return and no-refund policy for all orders, without exception. Once an order is placed and payment is confirmed, it cannot be returned, exchanged, or refunded under any circumstances.
This policy applies to all products across all categories available on our website, including but not limited to lehenga sets, sharara sets, kurta sets, dresses, co-ord sets, and all other ethnic wear for little girls.
Why We Have This Policy
We understand that this may seem strict, and we genuinely appreciate your understanding. This policy exists for the following reasons:
- Hygiene & Child Safety: Children's clothing — especially ethnic wear that comes in direct contact with sensitive skin — must meet the highest hygiene standards. Once a garment leaves our warehouse, we are unable to guarantee that it remains unworn, untouched, or uncontaminated. Accepting returns would compromise the safety and hygiene of products for future customers.
- Quality Assurance: Every item is carefully inspected by our team before it is packed and dispatched. By the time your order reaches you, it has already passed our internal quality checks.
- Handcrafted Nature: Many of our pieces are handcrafted and involve intricate embroidery, embellishments, and detailing. These are made to order or in limited quantities, making restocking and reselling returned items impractical.
Before You Place Your Order
Because we do not accept returns or refunds, we strongly encourage you to take the following steps before placing your order:
- Check the Size Guide: Each product page has a detailed size chart with age, height, chest, and waist measurements. Please refer to this carefully before selecting a size.
- Contact Us for Size Help: If you are unsure about the right size for your child, please reach out to us before ordering. Our team is always happy to help you choose the correct fit.
- Review Product Photos: We provide multiple high-quality images for each product. Please review all images carefully to understand the design, colour, fabric, and embellishments before purchasing.
- Read the Product Description: Each listing includes detailed information about the fabric, care instructions, and what is included in the set. Please read this carefully before placing your order.
- Colour Disclaimer: Slight variations in colour may occur due to differences in screen brightness, resolution, and photography lighting. Such variations do not qualify for any kind of refund or replacement.
Size-Related Concerns
We understand that choosing the right size for a growing child can be challenging. However, since we provide detailed size charts on every product page, size-related issues are not covered under any refund or return consideration. We strongly recommend using our size guide and reaching out to us before placing your order if you have any doubts.
Cancellation Policy
Once an order is placed and payment is confirmed, it enters our fulfilment process immediately. Orders cannot be cancelled once placed. We process all orders promptly to ensure fast delivery, and therefore we are unable to intercept or cancel orders after they have been confirmed.
Please review your order carefully — including the product, size, quantity, and delivery address — before completing your purchase.
Order Accuracy
We take great care to ensure that every order is packed accurately. Before dispatch, each order is verified against the original order details. In the rare event that there is an error on our part — such as dispatching the wrong product or wrong size due to a packing mistake — please contact us immediately at info@littleloca.com or WhatsApp us at +91 98313 25590 with your order ID and photographs of the item received. We will investigate the matter internally, though please note that this does not guarantee a refund or replacement as per our policy.
Damaged in Transit
While we take every precaution to pack your orders securely, damage during transit can occasionally occur due to mishandling by the courier partner. In such cases, we request you to:
- Photograph or video record the damaged packaging before opening it
- Photograph the damaged product clearly
- Contact us within 24 hours of receiving the order at info@littleloca.com or +91 98313 25590
We will review the evidence and raise a claim with our courier partner on your behalf. Please note that transit damage claims are subject to the policies of the courier partner and do not automatically entitle the customer to a refund or replacement from Little Loca.
Payment Failures
If your payment fails but the amount has been debited from your account, please do not worry. Failed payment deductions are automatically reversed to your account by your bank or payment provider, typically within 5–7 business days. If the amount is not reversed within this timeframe, please contact us with your transaction details and we will assist you in coordinating with our payment gateway partner, Razorpay.
Governing Terms
By placing an order on our website, you confirm that you have read, understood, and agreed to this Return & Refund Policy in its entirety. This policy is binding at the time of purchase and cannot be overridden by verbal or written communication made after the order has been placed.
Little Loca reserves the right to update or modify this policy at any time without prior notice. The policy in effect at the time of your purchase shall apply to your order.
Contact Us
If you have any questions about our policy before placing your order, please do not hesitate to reach out. We are always happy to help you make an informed decision.
- Email: info@littleloca.com
- Phone / WhatsApp: +91 98313 25590
- Address: Ground Floor, CF 211, Salt Lake, Kolkata — 700091, West Bengal, India
- Instagram: @houseoflittleloca
Our team is available Monday to Saturday, 10:00 AM to 6:00 PM IST. We typically respond within 24 business hours.
Questions?
We're happy to help.
If you have any questions about our policies, please reach out to us directly.