Terms of Service
Welcome to Little Loca. These Terms of Service ("Terms") govern your access to and use of our website and services. By visiting our website, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.
Little Loca is operated by House of Little Loca, located at Ground Floor, CF 211, Salt Lake, Kolkata — 700091, West Bengal, India. For any queries, you may contact us at info@littleloca.com.
1. Eligibility
By using our website and placing orders, you confirm that:
- You are at least 18 years of age, or are using the website under the supervision of a parent or legal guardian.
- You are purchasing products on behalf of yourself, your family, or as a gift — and not for the purpose of resale, unless you have a separate written agreement with us.
- All information you provide during registration and checkout is accurate, current, and complete.
- You will update your information if it changes, to ensure it remains accurate.
2. Products & Availability
We make every effort to ensure that the products displayed on our website are available and accurately described. However, please note the following:
- Product Availability: All products are subject to availability. We reserve the right to limit the quantities of any product and to discontinue any product at any time without notice.
- Product Descriptions: We strive to display product images, colours, and descriptions as accurately as possible. However, we cannot guarantee that what you see on your screen perfectly matches the actual product, as colours and textures may vary depending on your device's display settings.
- Pricing: All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes. We reserve the right to change prices at any time. The price at the time of your order confirmation is the price you will be charged.
- Errors: In the event of a pricing error or inaccuracy, we reserve the right to cancel your order and issue a full refund. We will notify you promptly if this occurs.
3. Placing an Order
When you place an order on our website, you are making an offer to purchase the selected product(s) at the stated price. Your order is confirmed only when you receive an order confirmation email from us. We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases where:
- The product is out of stock or no longer available
- There is an error in the product listing or pricing
- We suspect fraudulent activity or policy violations
- We are unable to verify your payment or delivery information
If your order is cancelled after payment has been processed, we will issue a full refund within the timelines specified in our Refund Policy.
4. Payment
All payments on our website are processed securely through Razorpay, our third-party payment gateway. By providing your payment information, you confirm that you are authorised to use the payment method selected and that the information you provide is accurate.
We accept the following payment methods:
- Credit Cards and Debit Cards (Visa, Mastercard, RuPay, and others)
- UPI (Google Pay, PhonePe, Paytm, BHIM, and others)
- Net Banking
- EMI (select cards and providers)
- Digital Wallets
Little Loca does not store your full card details. All payment transactions are encrypted and handled by our payment processor in accordance with industry security standards.
5. Shipping & Delivery
We ship orders across India from our warehouse in Kolkata, West Bengal. Delivery timelines, charges, and related terms are detailed in our Shipping Policy, which forms part of these Terms. By placing an order, you agree to the terms set out in our Shipping Policy.
Please ensure that your delivery address is accurate and complete. Little Loca is not responsible for orders that are delayed or undelivered due to incorrect address information provided by the customer.
6. Returns & Refunds
Our return and refund practices are governed by our Return & Refund Policy, which forms an integral part of these Terms. We strongly encourage you to read our Return Policy before placing an order.
In summary, Little Loca currently operates on a no-return, no-exchange policy, except in cases where the product is defective, damaged in transit, or incorrect. Please refer to our Return Policy for full details on how to raise a claim.
7. Intellectual Property
All content on the Little Loca website — including but not limited to text, images, photographs, graphics, logos, product designs, and artwork — is the intellectual property of Little Loca or its licensors and is protected under applicable copyright, trademark, and intellectual property laws.
You are not permitted to:
- Copy, reproduce, distribute, or publish any content from our website without our prior written permission
- Use our brand name, logo, or product images for commercial purposes without authorisation
- Scrape, crawl, or systematically extract data from our website
- Create derivative works based on our content without express permission
Unauthorised use of our intellectual property may result in legal action.
8. User Conduct
By using our website, you agree to use it only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website. You must not:
- Use the website for any fraudulent, illegal, or harmful purpose
- Attempt to gain unauthorised access to any part of our website, accounts, or systems
- Post or transmit any content that is offensive, defamatory, abusive, or otherwise objectionable
- Interfere with the security or operation of our website
- Use automated tools to access, monitor, or copy content from our website
- Misrepresent your identity or impersonate any person or entity
We reserve the right to suspend or terminate your access to our website if you violate any of these conditions.
9. Accounts & Passwords
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Please notify us immediately if you suspect any unauthorised use of your account. We are not liable for any loss or damage arising from your failure to keep your account credentials secure.
10. Limitation of Liability
To the fullest extent permitted by law, Little Loca and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services, including but not limited to:
- Loss of data or profits
- Delays in delivery due to circumstances beyond our control
- Technical errors or downtime on our website
- Actions of third-party service providers such as couriers or payment processors
Our total liability to you for any claim arising out of or in connection with these Terms shall not exceed the value of the order to which the claim relates.
11. Force Majeure
Little Loca shall not be held responsible for any delay or failure to perform its obligations under these Terms if such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government restrictions, pandemics, or disruptions to communication or transport networks.
12. Third-Party Links
Our website may contain links to external websites operated by third parties, including courier tracking pages and social media platforms. These links are provided for your convenience only. Little Loca does not endorse, control, or take responsibility for the content or practices of any third-party website. We encourage you to review the terms and privacy policies of any external sites you visit.
13. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal, India.
14. Changes to These Terms
We reserve the right to modify or update these Terms of Service at any time without prior notice. Changes will be effective immediately upon posting on our website. The "Last Updated" date at the top of this page will reflect the most recent revision. Your continued use of our website after any changes constitutes your acceptance of the updated Terms.
We encourage you to review these Terms periodically to stay informed of any updates.
15. Contact Us
If you have any questions, concerns, or feedback regarding these Terms of Service, please reach out to us through any of the following channels:
- Email: info@littleloca.com
- Phone / WhatsApp: +91 98313 25590
- Address: Ground Floor, CF 211, Salt Lake, Kolkata — 700091, West Bengal, India
- Instagram: @houseoflittleloca
We are available Monday to Saturday, 10:00 AM to 6:00 PM IST, and typically respond within 24 business hours. Thank you for trusting Little Loca with your little one's wardrobe.
Questions?
We're happy to help.
If you have any questions about our policies, please reach out to us directly.